Score Band and AI Priority are two complementary ways to prioritize leads.

Score Band (A/B/C/D)

Based on how well a lead matches your ICP criteria:

• A Band (80-100): Excellent match to your ICP
• B Band (60-79): Good match
• C Band (40-59): Moderate match
• D Band (0-39): Poor match

Score bands are calculated based on your ICP configuration settings.

AI Priority (Hot/Warm/Cold)

Based on behavioral signals and intent indicators:

• Hot: Strong buying signals detected
• Warm: Some positive indicators
• Cold: No clear buying signals

AI Priority uses machine learning to identify leads showing purchase intent.

Which Should I Use?

Use both! The best leads are typically:

• A-Band + Hot = Top priority
• B-Band + Hot = Second priority
• A-Band + Warm = Third priority

The call queue automatically combines these for optimal ordering.