The Call Queue is your command center for cold calling, presenting leads in priority order.
Queue Overview
The queue shows leads sorted by:
- AI Priority (Hot > Warm > Cold)
- Score Band (A > B > C > D)
- Contact availability
- Last contact time
Quick Call Outcomes
Log calls quickly with one-click buttons:
- No Answer: Lead didn't pick up
- Callback: Requested callback
- Connected: Had a conversation
- Not Interested: Lead declined
Each outcome is logged with timestamp and updates call count.
Call Tracking
The queue tracks:
- Total call attempts per lead
- Last call timestamp
- Call outcomes history
- Notes from each interaction
Filters
Filter the queue by:
- AI Priority
- Score Band
- State/Region
- Has Phone
- Assignment
Adding Notes
Add notes during or after calls:
- Click on a lead
- Add note with type (call, meeting, task)
- Notes are visible to all team members
Best Practices
- Start from the top of the queue
- Use quick outcome buttons for speed
- Add notes for follow-ups
- Check "Uncontacted" filter for fresh leads